Track your order
Help with your tracking
Where do I find my tracking number?
In the confirmation email or on the receipt/invoice for your purchase.
What does each status mean?
- Delivered
- Your order was delivered.
- In transit
- We have already picked up your order from the store: it is at our distribution center or on its way to its destination.
- Pending
- The store registered the shipment and we have not picked it up yet. If the history says "Package cancelled by the seller", check with the store.
- Issue
- The delivery could not be completed.
Your number doesn't show up?
Your order may be delivered by another company: confirm it with the store.
Have another question? Check the frequently asked questions or write to us at [email protected]. Our team replies from 09:00 to 20:00.